Frequently Asked Questions
ABOUT PRODUCTS
MWH ♥ EUROPE! Our clothes are produced in Portugal in a innovative factory with a high-tech and high-quality garment from Italy.
The high-tech Italian fabric we use in MWH's clothing has many advantageous features such as:
HIGH BREATHABILITY - transports moisture efficiently.
QUICK DRYING TIME - the fabric dries quickly.
INCREDIBLE STRETCH - 8-way streatch that encourage movement during the day.
NO WRINKLES - the fabric flattens quickly and doesn't wrinkle.
UV PROTECTION - the fabric has UV protection UPF 50+ which gives you some extra protection during sunny days.
AND ALSO, the clothes can be washed easily in a washing machine, which quickly saves on dry cleaning costs - YAY!
The fabric is stretchy and the clothes are shaped according to your body movements, BUT because it is high-quality fabric with elastane from Lycra, it keeps the original shape, so the fabric stretches very little in long term.
On each product page under the size guide tab, it is described how the garment is in size and fit so that you can more easily choose the right one. Otherwise, you can always check out our size guide if you need further assistance.
If you shop from a mobile device, you can use the The Fit app, which provides personal size recommendations through scanning your body. Still unsure? Contact us - we are happy to help ♥
Some of our clothes are available in selected MQ Marqet stores in Sweden, good huh? Check out which ones: Physical stores
PAYMENT
CREDIT CARDS - you can easily pay with the most common credit cards such as VISA, Mastercard and Amex.
KLARNA - pay easly with Klarna and choose the option that suits you best.
APPS - you can also use express payment options such as Apple Pay, Google Pay or Shop Pay, if they are activated and depending on which device you use.
MWH GIFT CARD - you can also pay with our gift card.
OH NO! Start by checking that your card details have been entered correctly and the expiry date has not passed. Double check that you have approved internet purchase for your card. At checkout, you can also test if another payment option works.
If the problem persists, it is best to contact your card issuer or bank so they can investigate the problem further.
Did you use a payment option other than card? Contact us and we will do our best to solve the problem as quickly as possible.
Yes, all transaction and payment information is handled directly by our payment providers with secure encryption. Your card information is sent directly to your bank and can not be seen by anyone else.
Yes, VAT is included in all prices on our e-commerce.
SHIPPING & DELIVERY
We offer free shipping.
Return shipping costs 4,9 EUR, which is deducted from the refund that is made when we have received and approved your return at our warehouse.
Our ambition is to have a fast deliverytime as possible, find your country here. For pre-orders, the estimated delivery time is stated at the product page.
Yes, when your order is sent from our warehouse, you will receive a delivery update from Unifaun where you can easily track your delivery.
RETURNS & EXCHANGES
We offer 30 days exchange and return policy, where you can try the clothes at home with the tags on. Read more in the tab below "How do I make a return or exchange?" for more details about how to make a exchange or return.
Not in love with your new item? No worries, we’ve got your back!
At MWH of Sweden, we want you to love your purchase. If it’s not a match made in heaven, you can return or exchange it within 30 days of receiving your order. If you’ve pre-ordered something, the 30-day window starts when it ships. Just make sure it’s unused, tags still attached, and you've registered it with us (see below for details).
HOW TO RETURN OR EXCHANGE
- Register Your Return/Exchange: Start by register your return/exchange here. This step is a must!
- Size Swap? No Problem: Want to exchange for a different size? Easy! Register an exchange in our return system and select "Exchange." Once you leave your package at service point, your new size will be on its way, and you’ll get a fresh order confirmation. Keep in mind, you'll need to pay the original invoice.
- Pack It Up: Pop your item back into the original packaging. If you don’t have it anymore, no stress—just use something sturdy to make sure it returns safely.
- Grab Your QR Code: Check your inbox for a QR code after you have registered your return.
- Drop It Off: Head to your nearest service point with the package and your QR code in hand.
- Scan & Send: The service point will scan your QR code, print the label, and send it off. Easy peasy!
- Track It: Follow your return every step of the way with the tracking link in your confirmation email.
EXCHANGE & RETURN POLICY
We give you a full 30 days to try things on at home. If it’s not quite right, as long as the item is still in its original condition (yes, you can try it on!), fragrance-free, and undamaged, you’re good to go. All labels and tags must be intact. If the product doesn’t meet these conditions, we reserve the right to refuse the return/exchange or apply a depreciation fee.
Want to change size or color? No problem, we offer free exchanges. If you just want to make a return the cost is 4,90 EUR.
Upon approved return, a refund is made to the same payment method as the time of purchase, with a deduction of 4,9 EUR for return shipping, within 14 days. It usually goes faster!
RECLAIMS
Is your product defective? Click here to register a claim.
In the event of a reclaim or damaged products, follow the link above as soon as possible. Follow the instructions and attach pictures and describe in detail the problem with your product. We will come back with further instructions as soon as possible.